Hi! 👋

We are happy to help answer any questions you have regarding the products we sell, sizing or stock availability. You can contact us via the form below or via these contact methods:

CUSTOMER SERVICE
Phone: 07 3060 8441 (9am-2pm AEST Mon-Fri)
Chat: available 24/7
Email: info@bprimal.com
(4hr response time during business hrs Mon-Fri)

Our warehouse is located at Darra QLD 4076. All online orders are dispatched from our QLD warehouse - normally same day if order placed before midday AEST. Unfortunately warehouse pickup is not available at this location.

To return an item for refund or exchange, please submit your return request via this link - https://bprimal.com.au/pages/returns

PLEASE NOTE: Online orders cannot be returned in store.

For assistance with returns, please email us at returns@bprimal.com

Join the Tribe on Socials:

👣 Show us your bprimal gear in action—tag @bprimal_au on Instagram or post to our Bprimal Facebook page.

📩 Send us through your awesome snaps to have the chance to be featured on our feed.

😊 How many people could your photo influence to make the healthy change to barefoot shoes?