bprimal | FAQs
Do you have a store or warehouse we can visit to try on your products?
Unfortunately we don't, bprimal is an online store only. We are always available to answer any queries you may have to ensure you order the right size item. We also have a very easy exchange policy should the item you ordered not fit properly.
The item I am after is on Pre-Order. What does that mean?
If you place an pre-order it means it will be included with our next stock order - which we place on a regular basis. You can expect to wait between 1-3 weeks for delivery of a pre-order item, and we will contact you within 24 hours after placing your order to advise of your estimated delivery date. Feel free to contact us if you would like to know the wait time prior to placing your order.
How quickly will my order be dispatched?
As long as your item is in stock, we dispatch your order within 24 hours, Monday to Friday only and excludes Public Holidays.
I've received my order but the item is too small/too big. How do I exchange it?
If the item you've received does not fit, we will of course exchange it. Just send us an email detailing your order number, the size required for exchange. You can refer to your returns leaflet included with your order which has the return address on it.
Note that all charges relating to sending back items to bprimal is the customer's responsibility, bprimal do not cover this cost.
Once we have received your returned item, we will send you the replacement size free of charge. (excludes sales items)
Please note that Lems products purchased directly from Lems in the US or another retailer must be returned to the original place of purchase and cannot be refunded or exchanged through bprimal.
What is the warranty on your products?
Lems Shoes have a 300-500 mile life expectancy. If the item you have purchased from us is defective, or becomes defective within 90 days of original purchase, we will exchange it for free or provide a refund. Please email us with order number and photos.
Do you accept Paypal?
Yes, accept payments with Paypal as well as all major credit cards. Payment options can be selected during the checkout process.
Lems Shoes Specific FAQ
How wide are Lems shoes?
Lems shoes are a 2E width in the toe-box. They are naturally foot shaped, and taper in towards the heel. With that being said, they are not a traditional 2E from the mid-foot back to the heel.
Do I need to order a size larger to accommodate the Correct Toes?
In most cases you should not have to order a larger size to allow room for Correct Toes. If you have a very wide foot you may have to order one size up to accommodate the Correct Toes.
Do Lems shoes come in half sizes?
Unfortunately no, Lems only manufacture their shoes in whole sizes.
How can Lems Shoes can benefit you?
With their unique design, featuring a wide toe-box, flexible material, and zero-drop outsole, Lems shoes have the ability to aid in correcting common foot ailments, increase strength in the lower extremities, allow for greater balance, and help realign your posture. Plus, they are just down right comfortable.
I have never worn minimalist shoes; will Lems Shoes work for me?
Lems shoes will certainly work for you. You may experience some discomfort at first, but know that is the tendons and muscles in your feet adapting to the lack of support that most contemporary shoe companies incorporate into their designs. This should subside over a short period of time. Lems recommend wearing the shoes sparingly at first and then progressing to longer periods in the product. This will help with the transitional process.
I suffer from bunions, hammertoes, Plantar Fasciitis, etc...; will Lems Shoes work for me?
Though Lems shoes are not for everyone, we have had a lot of success stories from customers who have suffered from a myriad foot ailments such as these, tried Lems shoes, and ultimately found relief.
I have high arches/instep; will Lems Shoes work for me?
Lems have designed their shoes to fit as many foot shapes as possible, but sometimes they just do not. It is difficult to give a definite answer to this one, but we feel that the best way to know is by trying the shoes.
My doctor instructs me to wear custom orthotics; will Lems shoes work for me?
All of Lems shoes feature a 3mm insole within the shoes that can be removed to allow room for almost all custom orthotics.
Are any of Lems products waterproof?
None of Lems products are waterproof (especially the Primal 2 with its breathable air mesh). If you were looking to enhance the water-resiliency of any of our shoes Lems recommend using any sort water-repellent product (Nikwax, Scotchgard, etc.) to help with that.
Will Lems make the Primal 2 in larger sizes than the 46?
After much back and forth with their manufacturer, unfortunately Lems will be unable to create the larger sizes in the Primal2.
How about a waterproof boot?
Lems have considered this style and are trying very hard to have this option available in the future.
Or a female specific shoe to replace the Sweet Jane?
This concept is high on Lems' radar and they are in the process of designing this style.
How would you recommend cleaning my Lems?
For any non-leather products we suggest using a soft scrub brush, soap, and lukewarm water. Please allow your shoes to air dry completely over 24hrs before wearing. *Please note: If you soak your shoes in hot water for a period of time, this can cause the dye fixative or mordant to be removed and can result in the colour running. As Lems shoes have a rubber outsole, high heat washing can also shrink the shoes, so Lems do not recommend putting your shoes in the washer.
Correct Toes specific FAQ
Can I wear my Correct Toes® while barefoot?
Yes! Correct Toes can be placed directly on bare skin.
Can I wear my Correct Toes® with socks?
Yes! Correct Toes can be placed over toe socks, or under traditional socks.
Can I wear my Correct Toes® within footwear?
When using Correct Toes within footwear, it is important to choose footwear that is flat and widest at the ends of the toes. Please see the Shoe List for approved brands that are compatible with Correct Toes. We stock Lems Footwear which is Correct Toes approved Footwear.
Are my Correct Toes® left/right specific?
Correct Toes are reversible! Each individual silicone Correct Toe spacer is identically created, they can be used on the right or left foot interchangeably regardless of the ‘Correcttoes.com’ marking.
Can I walk or run in Correct Toes®?
Yes! It's important that the shoe is widest at the ends of the toes to safely incorporate Correct Toes without pinching or rubbing. To test your shoe, take the liner out and stand on it. If any part of the foot hangs over the liner, then these shoes will not work with Correct Toes.