• Free Return Guarantee

Free Return Guarantee

$1.99
$1.99
Tax included. Shipping calculated at checkout.
Size Chart
Size Guide
HOW IT WORKS IN 4 EASY STEPS
  1. Opt in for $1.99 when you checkout checkout
  2. If you need to return an item to us, lodge your return within 30 days of receiving your item via our online returns portal (link here) (1 shipping label per order)
  3. Print your Free Shipping label and drop it off at either a local Sendle drop off location* (view locations here) or Australia Post Outlet
  4. If you opted for an exchange, we will send your new item once we receive and process your return 

NZ CUSTOMERS: Please choose MAIL when completing our online portal and email us to receive your pre-paid label. You will need to drop your package off at any NZ post store. We do NOT reimburse postage cost so make sure to contact us so we can provide a label to you. 

PLEASE NOTE THIS ITEM CANNOT BE USED FOR CLEARANCE ITEMS WHICH ARE NOT ELIGIBLE FOR RETURN

*If you do not have a Sendle location near you, or do not have a printer, please choose Australia Post as the return method

Fast Dispatch & Express Delivery options

$1.99 Easy Returns and Instant Exchanges

  • Fast Delivery From $9.95
  • Need Help? 07 3060 8441
  • $1.99 Returns for AU/NZ
SHIPPING & RETURNS

SHIPPING

We ship to Australia & NZ using Australia Post.

We offer Standard and Express Shipping options

Our standard shipping rate starts from $9.95, Australia Wide with Authority to leave. 

When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages.

You can elect to have your package delivered with a signature on delivery for an additional $2 fee.

Express Shipping is also available from AU$16.95 (2-4 business days)

International Shipping is available to New Zealand from AU$19.95

All orders placed prior to Midday (AEST) will be dispatched the same day (business days Mon-Fri) with the exception of Sale Periods where we may experience up to 3 day delay for dispatch. 

You will receive a tracking number and link to track your delivery once it has been dispatched.

RETURNS

If your order isn’t right for you, you can return it for a refund* or exchange within 30 days of receiving your order. Item must be unworn and in BRAND NEW condition in original box with tags still attached (if applicable). Please note that postage costs to return the item(s) to bprimal remain the customers responsibility with the exception of customers that have purchased our Free Return Guarantee. 

Note: Items marked as Clearance are not eligible for return

FREE RETURN GUARANTEE 

Australian & NZ customers can elect to include our $1.99 Return Guarantee at checkout, and we will provide you 1x PRE-PAID shipping label if you need to return any items to us for exchange or refund.

SIZE EXCHANGE

Shipping is free for a size exchange (one exchange per order) where we cover the postage to you for the exchange pair. 

REFUND

If you are not 100% satisfied with your purchase from bprimal you can return your purchase to us for a full refund minus any postage costs. *Please note that if you have already exchanged your order, you will only be eligible for a store credit if you return the exchange item.
Free Return Guarantee

Customer Reviews

Based on 63 reviews
90%
(57)
6%
(4)
0%
(0)
2%
(1)
2%
(1)
M
Margaret

These shoes look and feel good. I wear them every afternoon to walk my dog and think my feet are getting stronger as a result.

T
Thomas T.
Quality: Excellent
Sizing: True to Size
Absolutely freakin phenomenal

First thought when I put these shoes on my feet was 'five star review'. And trust me, I don't give five stars out willy nilly. Firstly, they fulfilled my order during Queensland's cyclone - multiple emails were sent with updates on freight, solutions, and timelines. Not many other companies provide that level of care to keep the customer in the loop. When the shoes got here, I was worried they'd be an eyesore as barefoot shoes always do. Not only did they look relatively sharp and formal, they were like clouds on the feet! Slipped straight on, comfy as anything, and my poor little pinky toes rejoiced with their new found acres of farmland to roam free and return to full, toe-splaying health. Sometimes I push them around trying to find that all too familiar narrow toe box, and the toes never find it. So bloody good!!!

M
Margaret H.
Free returns policy

I was astounded that Bprimal offered such an amazing policy as free returns. I will certainly buy more items knowing that they support this policy.

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