Free Return Guarantee
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HOW IT WORKS IN 4 EASY STEPS
- Opt in for $1.99 when you checkout checkout
- If you need to return an item to us, lodge your return within 30 days of receiving your item via our online returns portal (link here) (1 shipping label per order)
- Print your Free Shipping label and drop it off at either a local Sendle drop off location* (view locations here) or Australia Post Outlet
- If you opted for an exchange, we will send your new item once we receive and process your return
NZ CUSTOMERS: Please choose MAIL when completing our online portal and email us to receive your pre-paid label. You will need to drop your package off at any NZ post store. We do NOT reimburse postage cost so make sure to contact us so we can provide a label to you.
PLEASE NOTE THIS ITEM CANNOT BE USED FOR CLEARANCE ITEMS WHICH ARE NOT ELIGIBLE FOR RETURN
*If you do not have a Sendle location near you, or do not have a printer, please choose Australia Post as the return method
Matt C.
The service is the main thing I love. Shoe was not the correct size and it was easy to organise a return. Unfortunately the return had the incorrect shoe in the box. But not long after my email a new shoe has been shipped. Very happy with the service.
Sandra F.
GREAT ADVICE TO ORDER SIZE UP FROM MY USUAL AND FANTASTIC HELP FROM YOUR SIZE CHART FOR THEIS PARTICULAR SHOE. LITTLE MORE DRESSY THAN MY LEMS SO LOOKING FORWARD TO TAKING THEM FOR GETTING AROUND IN TRIP TO UK
HOPEFULLY ABLE TO BUY THE BLUE PAIR!!!
THANKYOU