Shipping | Returns

🌱 SHIPPING AND RETURNS

We ship to Australia & New Zealand using Australia Post.

Shipping rates starts from AU$9.95 Australia Wide and from $19.95 to New Zealand

Our Standard Delivery rate includes an Authority to Leave. When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages.

You can elect to have your package delivered with a signature on delivery for an additional $2 fee.

Express Shipping is also available starting from AU$16.95

We endeavour to dispatch your order the same business day if placed before 12pm, however during sale periods and busy times of the year there may be delays.

You will receive a tracking number and link to track your delivery once it has been dispatched.

Some models/sizes are ONLY available on pre-order - if you order items that are not in stock, it will say Pre-Order Now instead of Add to Cart when you check out. Delivery for pre-order items generally take 2-4 weeks. If you would like to know an estimated time frame prior to ordering, please contact us.

If your order contains a combination of pre-order and instock items, your whole order will be sent once the pre-order item arrives. If you would like the instock item(s) to be sent separately, you will need to pay for the shipping cost, so please email us to arrange it.

🌱 RETURNS

Click here to lodge a return request

We understand that selecting the right size when buying shoes online can be difficult. If you have any questions or concerns about sizing, we'd be more than happy to assist. Just email us at info@bprimal.com or call us on 07 3060 8441 for assistance.

If your order isn’t right for you, you can return it for a refund or exchange within 30 days of receiving your order - providing all the return checklist guidelines below are met. Simply click on the button below to request a return and follow the instructions to send the item(s) back to us.

So that our warehouse can identify you, please fill out your name and order number on the returns slip you received in your package.

If you purchased our Free Return Guarantee at checkout, your return shipping label will be free when you lodge your return through our portal. (1 label only per order). If you are in New Zealand you will need to email us to receive your label)

Please note that if you choose to drop off at a Sendle Location, a printer is required, as you are required to repack, and print and attach the label to the parcel. If you are returning more than 1 item, please make sure you return them in the same package. Do not use the same label on multiple packages.

If you do NOT have a printer, choose Australia post and show the label to the staff at an Auspost outlet who will be able to print it for you.

Please note: We do not reimburse postage cost. A shipping label must be obtained via our returns portal or via email for NZ customers.

🌱 EXCHANGES

Shipping is free for an exchange (one exchange per order) where we cover the postage to you for the exchange pair. Please note that postage costs to return the item(s) to bprimal remain the customers responsibility, unless you have purchased our Free Return Guarantee.

We now offer Instant Exchanges! Use your credit card to get your new items sent immediately, rather than having to wait for your exchanged item to be returned.

You will only pay if your return isn't sent back to us within 10 days of lodging your return.

We place a $1 temporary hold on your card. This will be removed once we receive the item within the return window.

🌱 REFUND

If you are not 100% satisfied with your purchase from bprimal you can return your purchase to us for a full refund minus any postage costs or a store credit.

* Please note that exchange orders, can only be returned for store credit *

We are not able to accept returns on worn shoes of any kind. If our returns team determines that your shoes show signs of wear, you will be notified via email and will not be refunded, your shoes will be donated to charity or you can pay to have them shipped back to you. No exceptions will be made.

🌱 FAULTS / WARRANTY CLAIMS

All items we sell are covered under warranty which ranges from 30 days - 3 years depending on the product. If you believe you have received an item with a manufacture fault, please notify via email us as soon as possible info@bprimal.com with photos and description of the problem.

Our policy is to repair any minor faults as we do not believe perfectly good shoes should end up in landfill. If it is a major fault or not repairable, we will offer a replacement or a store credit.

🌱 CORRECT TOES RETURNS

We offer a 30-day-no-worries return policy for Correct Toes, with a 90-day materials warranty, if they split or break during use. You may also return Correct Toes within 30 days, even if they have been used or modified.

🌱 RETURN CHECKLIST

We are unable to accept any item(s) that have been damaged or shows sign of use (Correct Toes excepted - see above); the product must be in new and original condition for us to accept a return.

For Hygiene reasons, Socks can only be returned that have NOT been tried on and are in their original packaging.

We are not able to accept returns on worn shoes of any kind. If our returns team determines that your shoes show signs of wear, you will be notified via email and your return will be rejected. Your shoes will be donated to charity or you can pay to have them shipped back to you. No exceptions will be made.

We advise that when you try on your new shoes for the first time, wear socks and test them out on the carpet, just in case! Check the soles are clean before sending them back to us.

To us the branded shoebox is as important as the shoes themselves, therefore we can’t accept shoes back for an exchange or refund without the original packaging in saleable condition. Do not put any tape or writing on the shoebox. Do NOT attach the shipping label to the box. Please cover in a waterproof bag such as the original post bag or a shopping bag.

If you are recycling the original post bag the shoes were sent in, turn the bag inside out or cover/remove any existing delivery or courier labels.

If you are returning multiple items, please make sure you package them together in the same parcel. Do not use the same return label on multiple packages.

*We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights

Quality: Excellent

Sizing: Small

My toddler loves them

My 3 year old doesnt like wearing shoes. She finds most of them hard. I wasnt sure if she’d like them but im so glad she loves them. They arent so easy to take off which is a plus for us as she doesnt take them off so often. I really want same shoes in my size 😄

Vivobarefoot Ultra Bloom Kids - Blue Aqua

My daughter loves it and she can put on and take it off herself, which makes her very happy!

Bprimal Kids - Classic - Flamingo (Vegan)

I ordered the shoes because that looked great and was affordable. I accidentally believed my size was a 43 from the internet charts and I found it was too small. When I called up bprimal they were excellent in providing me an exchange and now that I received the size 45 I am so happy with them. Definitely recommend I have never had a shoe like it.

Love my new lems! Beautiful colour and very comfortable. I'm about to be hiking daily and love that my feet will be super comfortable and supported, and as they are barefoot shoes I can wear my correct toes inside them too!

Lems - Outlander Waterproof - Coyote (Unisex)

Love these so much, so comfy. My feet feel so much better now after a dog walk, I am a US size 7 and went for a 7.5 and it is perfect

I am super happy with these shoes. I put off this decision for a long time as they aren’t exactly affordable. However I needed a pair more suitable for work and wanted to start the year the right way.
They are instantly comfortable and I really like the cork insole. These shoes also dress up and down. Either with jeans, chinos or dress trousers.
I do recommend these to anyone on the fence.

We love the freedom bprimal brings to school life 🩷

Bprimal Kids - Classic - Blackout (Leather) School Shoes

B Primal shoes are pretty much the only shoes my Daughter will wear due to her sensory issues. They are amazing quality and so comfortable!!!

Super comfy. I took the time to watch the YouTube video adjust them properly and they even fit my high instep hobbit feet beautifully. Will be getting another pair soon.

Shamma - TrailStars Maximus - Leather (Unisex)

Debated sizes going up or as per size chart. In the end my usual UK9 is a perfect fit. Quality is excellent, comfortable right out of the box, did a 5km hike day two, fantastic shoes. Lots of grip, and yes, not a fully barefoot shoe but a great support trail run/hike shoe.

Joe Nimble - nimbleToes Trail Addict WR - Mens - Origin

Absolutely love them. Size 10 in vans is a true perfect fit. It’s insane how comfy they are straight away.

I shouldn’t have been so apprehensive and got them when i first looked at them.

Lems - Waterproof Boulder Boot Summit - Rugged Bark (Unisex)

I'm really happpy with the Shamma Mountain Goats. Nowadays Shamma call these sandals Elite Alphas. They have great grip and I highly recommend printing their size templates and studying the overall clearance around the foot. I did this and avoided getting a size too big. I also invested in the power straps and these have made them feel even more secure.

Shamma - Mountain Goats (Vegan) - UltraGrip (Unisex)

I bought these in early December 2024 and haven't been able to take them off. They are so comfy and stylish in a retro way, with plenty of room to accomodate my toe correctors (I have bunions on both feet), and versatile enough to go with jeans, dresses, shorts. I have rather high arches, and was wondering about the zero drop design. Have been walking all over Sydney in them without getting sore feet, they didn't require any "breaking in".

Was worried they'd show dirt easily, being a pale cream/beige, but they've been fine so far. Taking them travelling overseas for the next few months.

p.s. I'd initially bought these online, and went to the physical store at Neutral Bay to change one size down. The shoes are true to size, but I had thought I needed a larger size. The staff at the store were friendly and helpful.

I’ve only worn them a couple of times but so far they look and feel great! Wide enough to not annoy my bunions. I took the insoles out first extra space.

This is my first pair of Lems after wearing Vivo barefoot shoes for years. They are fantastic. They are very comfortable and light to wear and the wide toe box is amazing.
Customer service was excellent both on the phone when I called to ask for advice and online with returns while I was finding the correct size for me.
Highly recommended.

Super-comfy boots that have been perfect on my first, short walk. I
sustained a fracture dislocation in my left foot during my teens in a motorcycle crash, so buying hiking boots/shoes isn’t always easy. Previous pairs have either given me blisters or fallen apart fairly quickly. These are bliss to wear, and will hopefully last a bit longer!

Lems - Boulder Boot Grip WP - Dakota (Unisex)

I've been wearing these for farm work the past two weeks. They're amazing!! It's my second pair in 2 years and I'll buy again when these wear out. I wear them daily.
Good fit. Flexible foot space, adjusts to your foot shape. Wide enough for medium feet. Breathable.

The Be Lenka Sophie shoes are an exceptional blend of style, comfort, and quality. Lightweight and breathable, they’re ideal for anything from errands to outings.

My feet are loving these! I’ve been on my feet all day long lately and feet are not sore. Highly recommend!

Lems - Primal Zen Suede - Graphite (Unisex)

Size up, Size UP, SIZE UP!

I love these shoes but despite my normally being a size 40, I bought these in a 41 (based on their recommendation to size up) then swapped cos even they were too small, and at last, got a size 42.

I need barefoot shoes for the wide toe box, otherwise I get serious pain and plantar fasciitis issues, but also need the support of my orthotics due to too many injuries.

A barefoot shoe with the capacity for an orthotic is difficult to find!

I was only able to comfortably fit my orthotics by removing the insole layer of the shoes and then placing in my rigid and thick orthotic.

Now that I finally have the fit worked out though, they are positively the BEST work shoe.

I’m on my feet for hours each shift and take lots of steps. They’re flexible, flat and wide. EXACTLY what I was after. And I’m so pleased they come in leather.

I think they will serve me well and for a long time ☺️ comfy at LAST! And no blisters/break in period. Immediate comfort and happy feet 👣❤️

Thanks, BPrimal 🙏🏼

I’ve done 150 kms in them. They are indeed waterproof, light yet sturdy. They do not require any break in period however I had to make adjustments for the minimal drop from heel to toe but they felt comfortable throughout. The threads on the outsole are thinner than regular hiking boots without any loss in traction. Descents were surprisingly easier due to the lower profile. The boots were more flexible, a big plus feeling the terrain though on rocky surfaces I felt gravel underfoot without discomfort. No blister issues. Unfortunately, I had to replace the laces as they too short.

Lems - Outlander Waterproof - Evergreen (Unisex)

I have struggled for years to find a walking boot that is waterproof, comfortable and wide enough for my feet. I have finally found my forever boot! I walked 100’s of kms on our most recent overseas trip, through muddy bogs and plenty of rain and my feet stayed warm and dry the entire time in these boots. I didn’t have time to break them in but thankfully they were comfortable from day one. And they looked good with jeans walking around the cities too! I also want to praise the return service for the small fee that Bprimal offer. It allowed me to purchase two pairs of boots and return the one that didn’t fit. Thanks bPrimal and Lems!

Awesome shoe for my foot! Got them as work shoes in the Victorian bush

Very happy with these boots! The cork innersole is really comfortable and soft. I love that the sole is thicker than some barefoot shoes, it provides more cushioning while I'm on my feet all day. Great toe room. Great casual style that you can dress up or down. Good boot, would buy again.

Lems - Chelsea Boot Waterproof - Espresso (Unisex)

Unfortunately not the hiking boot I had hoped - I found the exposed stitching running up the inside of the back of the boot was hard and abrasive against the back of my ankle, especially walking up hill. It was very uncomfortable and I had to stop and loosen the laces and walk gingerly up hill, as it was actually painful. Cushioning and comfort around the back of the ankle is pretty central to a hiking boot.

Breathability was also an issue. After only a short, 1 hour walk, my feet felt very hot - it wasn't a hot day and I was wearing summer socks. I understand the shoe is designed to be completely waterproof, so perhaps ventilation has been sacrificed for the waterproof capability. My feet were very hot and sweaty after the short walk though.

I found the laces short - longer laces would make it easier to tie and double knot the laces.

On a positive note, the wide toe box was noticeably more roomy for my toes, in comparison to my Salomon and One Planet hiking boots.

I also found the grip on the outer sole good on loose surfaces and rock (I can't comment on wet surfaces, as I walked on a fine day).

I think this boot is okay for casual wear on flat surfaces.. unfortunately not designed with the realities of hiking in mind.