Shipping | Returns
🌱 SHIPPING AND RETURNS
Please note shipping times may be affected by COVID, please expect delays.
Flat Rate Shipping is AU$9.95 Australia Wide.
If you are in a Metro Area, we deliver using a selection of premium couriers in Australia, such as Couriers Please, Border Express and Australia Post.
Our Standard Delivery rate of $9.95 includes an Authority to Leave. When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages.
You can elect to have your package delivered with a signature on delivery for an additional $2 fee.
Express Shipping is also available for AU$16.95
International Shipping is available to New Zealand for AU$19.95 flat fee.
We endeavour to dispatch your order within 24 hours (Monday to Friday only, except public holidays).
You will receive a tracking number and link to track your delivery once it has been dispatched.
Some models/sizes are ONLY available on pre-order - if you order items that are not in stock, it will say Pre-Order Now instead of Add to Cart when you check out. Delivery for pre-order items generally take 2-4 weeks. If you would like to know an estimated time frame prior to ordering, please contact us.
If your order contains a combination of pre-order and instock items, your whole order will be sent once the pre-order item arrives. If you would like the instock item(s) to be sent separately, you will need to pay for the shipping cost, so please contact us to arrange it.
We understand that selecting the right size when buying shoes online can be difficult. If you have any questions or concerns about sizing, we'd be more than happy to assist. Just email us at firstname.lastname@example.org for assistance.
If your order isn’t right for you, you can return it for a refund or exchange within 30 days of receiving your order. Simply click on the button below to request a return and follow the instructions to send the item(s) back to us.
So that our warehouse can identify you, please include a printed copy of the return request email, or if you don't have a printer, please write your name and order number on a piece of paper and include it.
If you purchased our Free Return Guarantee at checkout, your return shipping label with Sendle will be free when you lodge your return through our portal. (1 label per order).
Please note that if you choose to drop off at a Sendle Location, a printer is required, as you are required to repack, and print and attach the label to the parcel.
If you don't have a printer, you will need to send them back to us via Australia Post.
Please note: If you have purchased our Free Return Guarantee and you do not have a Sendle drop off location near you, or don't have a printer, please contact us and we can arrange the return via Australia Post.
🌱 SIZE EXCHANGE
Shipping is free for a size exchange (one exchange per order) where we cover the postage to you for the exchange pair. Please note that postage costs to return the item(s) to bprimal remain the customers responsibility, unless you have purchased our Free Return Guarantee. Free shipping for size exchange excludes clearance items.
If you are not 100% satisfied with your purchase from bprimal you can return your purchase to us for a full refund minus any postage costs or a store credit.
Please note that exchange orders, can only be returned for store credit.
🌱 CORRECT TOES RETURNS
We offer a 30-day-no-worries return policy for Correct Toes, with a 90-day materials warranty, if they split or break during use. You may also return Correct Toes within 30 days, even if they have been used or modified.
🌱 RETURN CHECKLIST
We are unable to accept any item(s) that have been damaged or shows sign of use (Correct Toes excepted - see above); the product must be in new and original condition for us to accept a return.
Please note we are unable to accept shoes returned with scratched or dirty soles.
We advise that when you try on your new shoes for the first time you do wear socks and test them out on the carpet, just in case!
To us the branded shoebox is as important as the shoes themselves, therefore we can’t accept shoes back for an exchange or refund without the original packaging in saleable condition.
We will accept items back for an exchange or refund provided that following conditions are met*:
- Unworn and unused with the original tags still attached (if applicable).
- In the original packaging which must be in the original condition – please do not attach the returns label directly to the shoe box.
- If you are recycling the original post bag the shoes were sent in, turn the bag inside out or cover/remove any existing delivery or courier labels.
*We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rightsCosts for the return of item(s) to bprimal, whether for a size exchange or refund, is the customer's responsibility (with the exception of customers that have purchased our Free Return Guarantee).