Shipping | Returns
SHIPPING AND RETURNS
Shipping
Flat Rate Shipping is AU$8.95 Australia Wide.
If you are in a Metro Area, we deliver using a selection of premium couriers in Australia, such as Couriers Please and Fastway. These couriers do not deliver to PO Boxes or Parcel Lockers so please provide a physical address for delivery upon checkout.
If you are in a rural/regional area, we use Australia Post for deliveries.
Our Courier Delivery rate of $8.95 includes an Authority to Leave. When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages.
You can elect to have your package delivered with a signature on delivery for an additional $2 fee.
Express Shipping is also available for AU$15.00
International Shipping is available to New Zealand for AU$18.95 flat fee.
We aim to deliver your shoes in a box, however this is not always possible, and you may receive your shoes in a soft satchel. Should you particularly want us to send your shoes in their original box, please make a request at checkout.
We will dispatch your order within 24 hours (Monday to Friday only, except public holidays).
You will receive a tracking number and link to track your delivery once it has been dispatched.
Some models/sizes are ONLY available on pre-order - if you order items that are not in stock, it will say Pre-Order Now instead of Add to Cart when you check out. Delivery for pre-order items generally take 2-4 weeks. We will contact you within 24 hours of your order with an expected delivery date.
Returns
We understand that selecting the right size when buying shoes online can be difficult. If you have any questions or concerns about sizing, we'd be more than happy to assist. Just email us or chat us.
Shipping is free for size exchange (one exchange per order) where we cover the postage to you for the exchange pair. Please note that postage costs to return the item(s) to bprimal remain the customers responsibility. Free shipping for size exchange excludes sale and clearance items.
If you are not 100% satisfied with your purchase from bprimal within 30 days of purchase, we'll exchange your product or refund your purchase (excludes any postage costs).
We offer a 30-day-no-worries return policy for Correct Toes, with a 90-day materials warranty, if they split or break during use. You may also return Correct Toes within 30 days, even if they have been used or modified.
Please note that all item(s) must be accompanied by the original box (if applicable), inserts, labels and tags. We are unable to accept any item(s) that have been damaged or used (Correct Toes excepted - see above); the product must be in new and original condition for us to accept a return.
If an item is not returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct a percentage of the original selling price from the refund amount. Please note that there will be a $10 restocking charge on all refunds if we have shipped products to you twice or more to cover our postage costs.
To organise a return please contact returns@bprimal.com or chat to us.