Shipping | Returns

🌱 SHIPPING AND RETURNS

We ship to Australia & New Zealand using Australia Post.

Shipping rates starts from AU$9.95 Australia Wide and from $19.95 to New Zealand

Our Standard Delivery rate includes an Authority to Leave. When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages. 

You can elect to have your package delivered with a signature on delivery for an additional $2 fee. 

Express Shipping is also available starting from AU$16.95

We endeavour to dispatch your order the same business day if placed before 12pm, however during sale periods and busy times of the year there may be delays.

You will receive a tracking number and link to track your delivery once it has been dispatched.

Some models/sizes are ONLY available on pre-order - if you order items that are not in stock, it will say Pre-Order Now instead of Add to Cart when you check out. Delivery for pre-order items generally take 2-4 weeks. If you would like to know an estimated time frame prior to ordering, please contact us. 

If your order contains a combination of pre-order and instock items, your whole order will be sent once the pre-order item arrives. If you would like the instock item(s) to be sent separately, you will need to pay for the shipping cost, so please email us to arrange it.

 



🌱 RETURNS

Click here to lodge a return request

We understand that selecting the right size when buying shoes online can be difficult. If you have any questions or concerns about sizing, we'd be more than happy to assist. Just email us at info@bprimal.com or call us on 07 3060 8441 for assistance.

If your order isn’t right for you, you can return it for a refund or exchange within 30 days of receiving your order - providing all the return checklist guidelines below are met. Simply click on the button below to request a return and follow the instructions to send the item(s) back to us.

So that our warehouse can identify you, please fill out your name and order number on the returns slip you received in your package.

If you purchased our Free Return Guarantee at checkout, your return shipping label will be free when you lodge your return through our portal. (1 label only per order). If you are in New Zealand you will need to email us to receive your label)

Please note that if you choose to drop off at a Sendle Location, a printer is required, as you are required to repack, and print and attach the label to the parcel. If you are returning more than 1 item, please make sure you return them in the same package. Do not use the same label on multiple packages. 

If you do NOT have a printer, choose Australia post and show the label to the staff at an Auspost outlet who will be able to print it for you.

Please note: We do not reimburse postage cost. A shipping label must be obtained via our returns portal or via email for NZ customers.

ITEMS MARKED AS CLEARANCE ARE NOT ELIGIBLE FOR RETURN


🌱 EXCHANGES


Shipping is free for an exchange (one exchange per order) where we cover the postage to you for the exchange pair. Please note that postage costs to return the item(s) to bprimal remain the customers responsibility, unless you have purchased our Free Return Guarantee.  

We now offer Instant Exchanges! Use your credit card to get your new items sent immediately, rather than having to wait for your exchanged item to be returned. 

You will only pay if your return isn't sent back to us within 10 days of lodging your return.

We place a $1 temporary hold on your card. This will be removed once we receive the item within the return window. 

 


🌱 REFUND


If you are not 100% satisfied with your purchase from bprimal you can return your purchase to us for a full refund minus any postage costs or a store credit.

* Please note that exchange orders, can only be returned for store credit *

We are not able to accept returns on worn shoes of any kind. If our returns team determines that your shoes show signs of wear, you will be notified via email and will not be refunded, your shoes will be donated to charity or you can pay to have them shipped back to you. No exceptions will be made.

 


🌱 FAULTS / WARRANTY CLAIMS


All items we sell are covered under warranty which ranges from 30 days - 3 years depending on the product. If you believe you have received an item with a manufacture fault, please notify via email us as soon as possible info@bprimal.com with photos and description of the problem.

Our policy is to repair any minor faults as we do not believe perfectly good shoes should end up in landfill. If it is a major fault or not repairable, we will offer a replacement or a store credit. 

 


🌱 CORRECT TOES RETURNS


We offer a 30-day-no-worries return policy for Correct Toes, with a 90-day materials warranty, if they split or break during use. You may also return Correct Toes within 30 days, even if they have been used or modified.

 


🌱 RETURN CHECKLIST

We are unable to accept any item(s) that have been damaged or shows sign of use (Correct Toes excepted - see above); the product must be in new and original condition for us to accept a return. 

For Hygiene reasons, Socks can only be returned that have NOT been tried on and are in their original packaging.

We are not able to accept returns on worn shoes of any kind. If our returns team determines that your shoes show signs of wear, you will be notified via email and your return will be rejected. Your shoes will be donated to charity or you can pay to have them shipped back to you. No exceptions will be made.

We advise that when you try on your new shoes for the first time, wear socks and test them out on the carpet, just in case! Check the soles are clean before sending them back to us.

To us the branded shoebox is as important as the shoes themselves, therefore we can’t accept shoes back for an exchange or refund without the original packaging in saleable condition. Do not put any tape or writing on the shoebox. Do NOT attach the shipping label to the box. Please cover in a waterproof bag such as the original post bag or a shopping bag.

If you are recycling the original post bag the shoes were sent in, turn the bag inside out or cover/remove any existing delivery or courier labels.

If you are returning multiple items, please make sure you package them together in the same parcel. Do not use the same return label on multiple packages.

*We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights

Based on 9345 reviews
84%
(7865)
11%
(1071)
3%
(292)
1%
(80)
0%
(37)
Quality: Excellent
Sizing: True to Size
Love them

I work in events. The first day I wore these to work i was on my feet from 10am to 4am. 18hours and they did not miss a beat.

Quality: Very Good
Sizing: Small
Nice shoes but the wrong shape for me

I really wanted to like these shoes. I have bought quite a few shoes from bprimal before, so I was confident the sizing tool was accurate for my size. I bought the recommended size, but when it arrived it looked too big and felt too roomy on my feet. I returned it for the smaller size. When this arrived, they looked really nice on, but the toe box seemed too shallow. So I applied some leather stretcher and all seemed good. They are ok for short walks, but on longer walks, I experienced pain and bruising in my 2nd toe and toe nail. It turns out the be lenka shoes are a more extreme barefoot shape than my foot, as my big toe is shorter than my 2nd toe. They are lovely shoes, and I do still occasionally wear them, but disappointed I couldn't use them the way I wanted to. So, check the shape of your feet before you buy these!

My all time favourite shoes.

Quality: Excellent
Sizing: Small
A dream to walk in

I have Morton’s neuroma and capsulitis on both feet and this allows my toes to spread and not need an orthotic. Fantastic! I bought the white then the black. They are also incidentally a very cute and trendy style.

Quality: Excellent
Sizing: True to Size
Freet comfy, grip, waterproof

Had these a few months now, wear them for working with horses, bushwalking, dog walking etc. Love them! Soft, comfortable, don't rub my heels at all. So far waterproof in wet grass and mushy ground. I have very wide feet and no problems, even with winter toe socks. Grip is pretty good too.

Quality: Just Okay
Sizing: Small
Not what I expected

The shoe although my size is very very snug, I have to wear either no socks or the thinnest socks when I go for my runs. Not much movement capacity within the shoe either and no potential for the material to expand.

Quality: Excellent
Sizing: Small
Unbelievable comfort

I have Morton’s neuroma in both feet and capsulitis and these shoes enables me to splay my toes which gives me nearly complete relief without orthotics. So happy my podiatrist (Victoria from ACT) recommended I shop here.

Quality: Just Okay
Sizing: True to Size
Not barefoot shoes at all

Bought this because lems is known for their barefoot shoes, but this one is not, compared with be lenka, left in the pic, it's so different, it looks and feel more like my uncomfortable pumas, on the right.
Sadly bought them in clearance so I can't returned, and they can't do anything for an unsatisfied customer, waste of money

Thanks for your feedback – we're sorry the Trailhead didn’t meet your expectations. This style is built on Lems’ Medium Natural Fit last, designed for a more active, snug fit.

Lems shoes come in three Natural Fit shapes: Widest, Wide, and Medium – and the Trailhead is the most structured of the range. We do highlight this in the Size & Fit Guide to help customers choose the right fit.

If you’d like help finding a more barefoot-style option, we’re happy to guide you.

Quality: Excellent
Sizing: True to Size
They work!

I have sensitive feet and like running on gravel trails. These, combined with the ortholite inserts really help with comfort.

Quality: Just Okay
Sizing: True to Size
Look great.. but not durable

I really like the look and feel of these shoes. I bought them for boxing training so I only wear them in the gym on carpet... After one month the grip/ tread is totally worn off! Wish they were more durable as I really like the aesthetics. Bprimal I'll be in contact for a new pair of shoes... something more durable :)

Quality: Excellent
Sizing: True to Size
No break in time and fit like a glove.

27 years of doing a job/business walking in and around houses. The Primal 3 are the most comfortable shoes by far, I have ever put on. After my first day with them on, I got home and didn't even feel like taking them off.
No break in time on the shoe at all. Unbelievable.
I'm getting another pair. The way shoes should have always been made. Thanks Lems.

Quality: Excellent
Sizing: Small
My toddler loves them

My 3 year old doesnt like wearing shoes. She finds most of them hard. I wasnt sure if she’d like them but im so glad she loves them. They arent so easy to take off which is a plus for us as she doesnt take them off so often. I really want same shoes in my size 😄

My daughter loves it and she can put on and take it off herself, which makes her very happy!

I ordered the shoes because that looked great and was affordable. I accidentally believed my size was a 43 from the internet charts and I found it was too small. When I called up bprimal they were excellent in providing me an exchange and now that I received the size 45 I am so happy with them. Definitely recommend I have never had a shoe like it.

Love my new lems! Beautiful colour and very comfortable. I'm about to be hiking daily and love that my feet will be super comfortable and supported, and as they are barefoot shoes I can wear my correct toes inside them too!

Love these so much, so comfy. My feet feel so much better now after a dog walk, I am a US size 7 and went for a 7.5 and it is perfect

I am super happy with these shoes. I put off this decision for a long time as they aren’t exactly affordable. However I needed a pair more suitable for work and wanted to start the year the right way.
They are instantly comfortable and I really like the cork insole. These shoes also dress up and down. Either with jeans, chinos or dress trousers.
I do recommend these to anyone on the fence.

We love the freedom bprimal brings to school life 🩷

B Primal shoes are pretty much the only shoes my Daughter will wear due to her sensory issues. They are amazing quality and so comfortable!!!

Super comfy. I took the time to watch the YouTube video adjust them properly and they even fit my high instep hobbit feet beautifully. Will be getting another pair soon.

Debated sizes going up or as per size chart. In the end my usual UK9 is a perfect fit. Quality is excellent, comfortable right out of the box, did a 5km hike day two, fantastic shoes. Lots of grip, and yes, not a fully barefoot shoe but a great support trail run/hike shoe.

Absolutely love them. Size 10 in vans is a true perfect fit. It’s insane how comfy they are straight away.

I shouldn’t have been so apprehensive and got them when i first looked at them.

I'm really happpy with the Shamma Mountain Goats. Nowadays Shamma call these sandals Elite Alphas. They have great grip and I highly recommend printing their size templates and studying the overall clearance around the foot. I did this and avoided getting a size too big. I also invested in the power straps and these have made them feel even more secure.

I bought these in early December 2024 and haven't been able to take them off. They are so comfy and stylish in a retro way, with plenty of room to accomodate my toe correctors (I have bunions on both feet), and versatile enough to go with jeans, dresses, shorts. I have rather high arches, and was wondering about the zero drop design. Have been walking all over Sydney in them without getting sore feet, they didn't require any "breaking in".

Was worried they'd show dirt easily, being a pale cream/beige, but they've been fine so far. Taking them travelling overseas for the next few months.

p.s. I'd initially bought these online, and went to the physical store at Neutral Bay to change one size down. The shoes are true to size, but I had thought I needed a larger size. The staff at the store were friendly and helpful.

I’ve only worn them a couple of times but so far they look and feel great! Wide enough to not annoy my bunions. I took the insoles out first extra space.