If you place an pre-order it means it will be included with our next stock order - which we place every 2 weeks and have shipped internationally by express courier. You can generally expect to wait about 4 weeks for dispatch of a pre-order item.

Feel free to contact us if you would like to know a more accurate wait time prior to placing your order. 

If your order contains pre-order and in stock items, your whole order will be sent once the pre-order item arrives.

If you would like the in stock item(s) to be sent separately, you will need to pay for the shipping cost, so please contact us and we can send you an invoice for this.

Absolutely! Our standard returns policy applies for pre-order items. It just means if you need to do a size exchange it may be an extra few weeks to wait for the new size to arrive if it is not in stock. You can view our returns policy here

Yes! Once your shoes arrive in Australia, we will send out an order notification email and provide the tracking number for your delivery.

Prior to this, if you would like to know a delivery estimate or get a status update, please contact us via email at info@bprimal.com

While we would love to stock every model and size, we are a small family run business, and simply do not have the capacity for this - yet... but we still want to make these amazing shoes available in Australia & New Zealand without our customers having to worry about long international shipping delays and expensive returns. 

By supporting us, bprimal will continue to grow, help others and look forward to offering more "in stock" product lines in the future.

Welcome to the tribe!

~ Jamie & Faye