SHIPPING
We offer FREE Standard Shipping in Australia for Orders over $250
We ship to Australia & NZ using Australia Post.
We offer Standard and Express Shipping options
Our standard shipping rate starts from $9.95, Australia Wide with Authority to leave.
When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages.
You can elect to have your package delivered with a signature on delivery for an additional $2 fee.
Express Shipping is also available from AU$19.95 (2-4 business days)
International Shipping is available to New Zealand from AU$19.95
All orders placed prior to Midday (AEST) will be dispatched the same day (business days Mon-Fri) with the exception of Sale Periods where we may experience up to 3 day delay for dispatch.
You will receive a tracking number and link to track your delivery once it has been dispatched.
PICK UP IN STORE
We now offer a pickup option from our stores in Neutral Bay, NSW & Northcote, VIC (ONLY for items in stock at the store). *Please note, you cannot order items for pick up and online delivery in the same order - you must select either the 'Pick Up' or 'Ship' delivery option at checkout.
If you selected Pick Up at checkout, you will receive an email notification when your order is ready for collection (usually within 24 hours). Pick up is available during store hours.
International Duties & Taxes — New Zealand
For New Zealand orders over NZD $1,000, import duties and taxes may apply when your order arrives. These charges are set by New Zealand customs and are not included or collected at checkout.
Any duties, taxes, or customs fees are the customer’s responsibility and will need to be paid directly on arrival. Unfortunately, we’re unable to cover or reimburse these charges.
RETURNS
If your order isn’t right for you, you can return it for a refund* or exchange within 60 days of receiving your order. Item must be unworn and in BRAND NEW condition in original box with tags still attached (if applicable). Please note that postage costs to return the item(s) to bprimal remain the customers responsibility with the exception of customers that have purchased our Free Return Guarantee.
Note: PRELOVED or Items marked as CLEARANCE or are NOT eligible for return
FREE RETURN GUARANTEE
Australian & NZ customers can elect to include our $1.99 Return Guarantee at checkout, and we will provide you 1x PRE-PAID shipping label if you need to return any items to us for exchange or refund.
SIZE EXCHANGE
Shipping is free for a size exchange (one exchange per order) where we cover the postage to you for the exchange pair. We also offer Instant Exchanges for Australian Customers.
REFUND
If you are not satisfied with your purchase from bprimal you can return it to us for a full refund minus any postage costs. *Please note that if you have already exchanged your order, you will only be eligible for a store credit if you return the exchange item. Item must be unworn and in BRAND NEW condition.
FREE AUS Shipping for Orders over $250
