Lems - Primal Zen - Frost (Womens)

Last: Lems WIDEST Natural Shape™ Last
Upper: Microfiber & air mesh (Frost & Night Sky colorways are made with a newly engineered mesh for maximum
Lining: 100% polyester
Outsole: 9.5mm LemsRubber™ (air-injection rubber)
Insole: 4.5mm cork insole with recycled PU
Stack Height: 11.0mm (not including 3.0mm insole)
Drop: 0.0mm (Zero-Drop)
Weight: 192grams (Women's 8)
Tongue: Gusseted
Vegan: Yes

Our Fit recommendation for this shoe based on customer feedback: Overall, we find the Primal Zen fits a little small and most people need to order 1/2 size up from their normal US size. Also remember that the Primal Zen has a wide toe box and has a removable insole, some people may prefer extra depth or better ground feel and can remove the insole.

If you don't know your normal US size, or would like to double check sizing for this model, please use the sizing tools we have provided here like this:

1. Print out our Printable Size Guide for this model and stand on it - making sure your printer is set to 100% Scale. Choose the size where your longest toe finishes. If you are on the line, consider if you will be wearing thick socks, or prefer to have less or more space in your shoes and choose accordingly.

2. Use our Strutfit online sizing app to check your feet measurement and it will tell you what size to order - Click on "WHAT IS MY SIZE?" above. You will need an a4 sheet of paper and a smartphone for this. Once you have done this once, it will also tell you what size you need for all the other shoes on our website as you browse through other models.

3. Use the sizing chart provided which shows the insole length and width of the shoe which you can use to compare the measurements against another pair of shoes that fit you well. Or you can compare them with a sizing chart from another brand and work out your size that way. This is not a fool-safe way though, as the volume and material in the upper of the shoe can also make a big difference to the fit so best to use this in conjunction with one of the other sizing methods.

We don't recommend manually measuring your feet to work out sizing, as in our experience most people measure incorrectly without the use of a proper tool such as a brannock device.

For more LEMS Sizing/Fit information and comparison between models - please CLICK HERE

SHIPPING

We ship to Australia & NZ using Australia Post.

We offer Standard and Express Shipping options

Our standard shipping rate starts from $9.95, Australia Wide with Authority to leave.

When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages.

You can elect to have your package delivered with a signature on delivery for an additional $2 fee.

Express Shipping is also available from AU$16.95 (2-4 business days)

International Shipping is available to New Zealand from AU$19.95

All orders placed prior to Midday (AEST) will be dispatched the same day (business days Mon-Fri) with the exception of Sale Periods where we may experience up to 3 day delay for dispatch.

You will receive a tracking number and link to track your delivery once it has been dispatched.

RETURNS

If your order isn’t right for you, you can return it for a refund* or exchange within 30 days of receiving your order. Item must be unworn and in BRAND NEW condition in original box with tags still attached (if applicable). Please note that postage costs to return the item(s) to bprimal remain the customers responsibility with the exception of Australian customers that have purchased our Free Return Guarantee.

FREE RETURN GUARANTEE

Australian customers can elect to include our $1.99 Return Guarantee at checkout, and we will provide you 1x PRE-PAID shipping label if you need to return any items to us for exchange or refund.

SIZE EXCHANGE

Shipping is free for a size exchange (one exchange per order) where we cover the postage to you for the exchange pair. Free shipping for size exchange excludes clearance items.

REFUND

If you are not 100% satisfied with your purchase from bprimal you can return your purchase to us for a full refund minus any postage costs. *Please note that if you have already exchanged your order, you will only be eligible for a store credit if you return the exchange item.

Begin by removing any loose dirt or debris from your shoes using a soft brush or cloth. 

Use the Carbon Cleaning Kit to gently scrub the the upper material of your shoes, focusing on any areas with stains or buildup. Follow the instructions provided with the kit for best results. 

Once the shoes are dry, apply Carbon Pro Waterproofing Spray evenly over the entire surface of the shoes. Hold the spray can approximately 6-8 inches away from the shoes and spray in a sweeping motion. Be sure to cover the entire surface for maximum protection. 

Depending on usage and exposure to elements, it's recommended to repeat the cleaning and waterproofing process periodically to maintain the integrity of the material and keep your shoes looking and performing their best.

By following these simple steps and using the carbon cleaning kit and Carbon Pro Waterproofing Spray, you can effectively clean and protect your shoes, extending their lifespan and keeping them in top condition for longer.