SHIPPING
We ship Australia Wide using Australia Post.
Our Standard Delivery (3-10 business days) rate of $9.95 includes an Authority to Leave. When you give authority to leave, you are allowing our carriers to leave the package unattended at your address without a signature. Please note if you opt to leave your order unattended, Bprimal will not be responsible for any lost or stolen packages.
You can elect to have your package delivered with a signature on delivery for an additional $2 fee.
Express Shipping is also available for AU$16.95 (2-4 business days)
International Shipping is available to New Zealand for AU$18.95 flat fee (10-15 business days)
We endeavour to dispatch your order within 24 hours (Monday to Friday only, except public holidays).
You will receive a tracking number and link to track your delivery once it has been dispatched.
RETURNS
If your order isn’t right for you, you can return it for a refund or exchange within 30 days of receiving your order. Item must be unworn and in BRAND NEW condition in original box with tags still attached (if applicable)
SIZE EXCHANGE
Shipping is free for a size exchange (one exchange per order) where we cover the postage to you for the exchange pair. Please note that postage costs to return the item(s) to bprimal remain the customers responsibility. Free shipping for size exchange excludes clearance items.
REFUND
If you are not 100% satisfied with your purchase from bprimal you can return your purchase to us for a full refund minus any postage costs.
